FAQ
Your Questions Answered
What is the Community Portal?
• Link to watch the Parents Guide video:
Watch this tutorial video to learn how to register your account, create your profile and submit new proposals to the Parents Council.
• What is the purpose of this portal?
The portal connects parents, guardians and school personnel to fosters collaboration and enhance the school community engagements by sharing skills, feedback, and initiatives.
• What type of personal information will the Parent Council collect from parents?
The Parent Council will collect personal information to help us better connect with the school community. We require expertise and learner information to verify that a parent/guardian is part of the school community, allowing us to match you with relevant opportunities. Additionally, parents can voluntarily share other details such as hobbies, skills, and availability to contribute to the community.
We’ll also collect information for proposals, such as dates, involved stakeholders, and any follow-up actions, as part of our ongoing efforts to improve the school environment.
• Who can sign up for the portal?
All parents or guardians of students and alumni enrolled in Oeiras International School are welcome to join.
• How do I create an account?
Click “Log in” on the portal homepage. On the next Sign In page, choose the "Register" tab and fill in the required details.
• Is there a cost to join or use the portal?
No, it’s completely free to use.
• Can I access the portal on my phone or tablet?
Yes, you can access the portal on your phone or tablet. However, for the best experience, we recommend using a laptop while our tech team works on making the portal fully mobile-friendly.
• What languages is the portal available in?
Currently, it supports only English.
• What if my child graduated from OIS?
Even after graduation, we encourage alumni parents to stay engaged with the school. You can contribute by volunteering, sharing ideas, networking with current learners, and attending community events. Your continued support is greatly appreciated!
• What is the portal NOT meant for?
The portal is not intended for:
- Managing parent complaints.
- Undermining established school structures and protocols.
- Addressing individual cases involving learners, educators, or parents.
For any doubts, please reference the school's resources and guidelines for various policies.
Profile & Registration
• What information do I need to provide during registration?
You will need to provide basic details such as your name, email address, and other contact information. Your children's information will be used primarily to verify your membership in the OIS community.
• Why do I need to provide my skills and expertise?
This helps match parents and guardians to projects or initiatives they can support.
• Why do I need to provide information on countries I've lived in before?
This information helps match new parents with others who have similar experiences and backgrounds. It also supports specific projects where parents' knowledge of a particular country can benefit the learners.
• Can I choose not to answer any non-mandatory profile info?
Yes, all information you provide on the community portal is strictly voluntary. You can choose not to answer any non-mandatory profile questions.
• Can I edit my profile after registering?
Yes, you can update your profile at any time.
• What should I do if I forget my password?
Click “Forgot your password?” on the Sign in page to reset it.
• How do I sign up as a teacher or school personnel?
To sign up as a teacher or school personnel, email portal.developers@ois.pt to request access. You will receive a special invitation code, which you can input via the "Redeem Invitation" tab after clicking the "Log in" button on the main web page.
Proposals & Feedback
• How can I submit a proposal?
Log in or register your account if you're accessing the Portal for the first time. Then, use the “New Proposal” link in the top menu and follow the submission steps. Alternatively, you can click the "Create" button on the My Proposals page to submit a new proposal.
• What types of proposals are accepted? Proposals that enhance overall learning experiences or promote student and community well-being are accepted. However, they must not undermine established school structures and protocols. Any individual or urgent cases involving learners, educators, or parents should be addressed directly with the school in a timely manner. Previous submitted proposals have included suggestions for improving traffic flow around the school, lunch and food improvements and adding a cap to the uniform list, among others.
• What happens after I submit a proposal?
You will receive an email acknowledging the receipt of your submitted proposal. It will then be reviewed by the Parents’ Council and relevant school staff for further consideration.
• Can I track the status of my proposal?
Yes, the portal provides updates on proposals you’ve submitted. You will also receive automated email notifications whenever there is a change in the status of your proposal.
• Who reviews the proposals, and how are decisions made?
The Parents Council reviews all incoming proposals for relevance and completeness. The proposals are then presented to the senior school leadership team for further review and decision-making, based on feasibility and impact.
• Can I provide feedback anonymously?
Yes, anonymous feedback is supported in the proposal process. Your submitted proposals are not viewable by other parents. While all information submitted to the Council will be identifiable for verification purposes, any information shared outside of the Council (such as to the senior leadership team) will be collated in a generic form with no identifiable details.
• What information will the Parent Council feed forward to the Principal?
The Parent Council strives to preserve the originality of submitted proposals, so the original wording will be presented to the senior leadership team, accompanied by additional analysis and recommendations from the council, without including personal identifiable information. If direct personal information needs to be communicated, consent from parents and guardians will be required.
Initiatives & Updates [FUTURE FEATURE]
• What is an Initiative?
An initiative is a school-approved project implemented under the guidance of the Parents Council. It may arise from one or more related proposals or be a specific request from the senior leadership team. Each initiative team will always include representatives from the school, Parents Council, and other related bodies or parent volunteers.
• What types of initiatives will be shared on the portal?
The portal will share information on initiatives of all kinds, both past and present, such as special projects, community events, and council-led activities that are approved by the school. These initiatives are developed collaboratively between the Parents Council, school personnel, and potentially other bodies such as the Parents Club, Student Council, and external organizations.
• How can I stay updated on new initiatives?
Simply log in to the Community Portal and visit the Initiatives section. In the future, we will introduce a feature that allows parents to subscribe and receive notifications about new initiatives through their profile settings.
• Can I get involved in a specific initiative?
Yes, you can specify your preference for volunteering in the Engagement Option section of your profile. We will then contact you for initiatives that match your skillset. You can also stay updated on the latest initiatives by checking the Parents Council section in the school's Voise weekly newsletter.
• Where can I find more details about ongoing projects?
Visit the “Initiatives” page for details on all current projects. You can also stay updated on the latest initiatives by checking the Parents Council section in the school's Voise weekly newsletter.
Privacy & Security
• Who has access to my personal information?
Only authorized users within the Parents Council have access to your personal information. If direct personal information needs to be communicated outside of the Council, consent from parents and guardians will be required.
• How is my data handled and protected?
User data on the Portal is collected voluntarily, with strict privacy and protection measures. Information submitted to the Council is identifiable for verification, but any data shared externally will be anonymized with no identifiable details.
• Can I opt out of providing certain information?
Yes, you can skip non-mandatory fields during registration.
• Will my data be shared with third parties?
No, we do not share any information collected with third parties. Your personal data will never be shared without your consent.
Support &Troubleshooting
• Who can I contact for technical support?
Please send email to portal.developers@ois.pt
• Can I delete my account if I no longer wish to participate?
Yes, you can. Please send an email to portal.developers@ois.pt with your request and the reason for deleting your account. The Portal administrator will then process your account deletion accordingly.